Account and data deletion
Effective from 2026-10-10 · Version 2026-10-10
This page lets you request deletion of your Talent Academy app account and its associated data. Developer: Talent Network.
Steps to request account deletion
1. While signed in
- Open Account on the website or in the app.
- Go to Delete account and request deletion.
- Read the notice, check the confirmation box and confirm your request.
2. Without signing in or using the app
Email the personal data protection contact published in our privacy notice:
soporte@talent-academy.comSubject: “Account deletion”. Include your name, the email associated with your account, a way to receive a reply and your request to delete the account and associated data. You do not need to install the app.
Verification and help
To protect your account, we will verify your identity or representation as described in the privacy notice. Provide the necessary documentation through the channel indicated to you; never send your password or access codes. If you cannot use Account, or have a team account, use the personal data email.
If you have a subscription or recurring charges, identify the provider and ask for help managing cancellation through the same email. Requesting account deletion does not by itself confirm cancellation of charges by the provider.
Grace period and execution
Through Account, your request starts a grace period of 30 days from registration. You can cancel it from Account during that period. A confirmation email is queued and Account shows the specific end date. Repeating an open request does not restart the period.
Deletion is executed within 30 days after the grace period ends, after verifying that the request remains valid and completing confirmation and legal custody checks. Expiry does not automatically delete the account; execution requires action by the team.
Email requests are processed as ARCO cancellation requests, after identity verification. We will tell you which parts are approved and which data must be retained.
Data that is deleted
- When deletion is executed: credentials, sessions and identifying profile data (name, email and phone). Where training documentation must be retained, the account is disabled and its profile is anonymized.
- Academic data linked to the account that is not subject to legal custody is deleted: enrollments, progress, results and activity.
- Messages and personal content linked by the system to the deleted profile are deleted. Erasure of associated files and attachments is checked separately before being considered complete.
These effects cover data linked to the account on the platform. Commercial and communications history, diagnostic records and backups are handled according to the periods described below. Closing the account does not by itself establish deletion of data held by external providers; you may identify them in your ARCO request.
Data retained, reasons and retention periods
- Sales, payments and invoices are retained for 5 years to meet tax and accounting obligations, under article 30 of Mexico’s Federal Tax Code.
- Supporting and attendance documentation for training subsidized through FUNDAE is retained for 4 years to meet oversight obligations, under article 18.2 of Royal Decree 694/2017.
- Evidence of the deletion request and its execution is retained for 5 years to document handling of the request.
- Commercial and communications history is anonymized when deletion is executed, except for information linked to a sale, which is retained for 5 years. Diagnostic records are retained for up to 90 days. Backups are overwritten in about 7 days.
Legal retention does not keep your account active. Retained information is limited to its purpose and reviewed for deletion when the retention period ends.
Delete specific data without closing your account
You may exercise Access, Rectification, Cancellation and Opposition rights (ARCO) without requesting account closure. Write to the same personal data contact with your name, a reply channel, the right you wish to exercise and the specific data to cancel, unless requesting access. For corrections, specify the change and supporting documentation. Verify your identity or representation as set out in the privacy notice.
Request data cancellation by email
The deadlines and possible extensions for deciding and fulfilling an ARCO request are described in section 5 of the privacy notice. The Account grace period describes the account closure process; it does not replace handling of your ARCO request.